CUSTOMER FAQ

 

How can I contact GIMI GEEK?

Email: info@gimigeek.com
Phone: (615) 576-0254
Office hours: Mon – Fri 9 AM to 5 PM CST

 

What kind of products does GIMI GEEK exhibit?

GIMI GEEK exhibits carefully-curated fine art, prints, and merchandise created by top emerging and established artists from across the world. We specialize in “geeky-themed” artwork, including fantasy, science fiction, steampunk, anime, comics, pop surrealism, and more. All of our products are entirely unique and the original creations of the artists we represent. Every item is handmade and sold directly by the artist, insuring a special and authentic buying experience. We do not offer “fan art” unless it has an artistic and transformative interpretation. We believe that our products are individualistic, creative, and collectable, and we are proud to represent artists who are considered edgy, fun, and off-beat! 

 

Does GIMI GEEK have a physical gallery location?

We do not operate a physical gallery, however we regularly participate in art fairs, fandom conventions and put on events. If you would like information about our next event, please sign up at the bottom of the page for our newsletter.

 

How do I search and purchase products on GIMI GEEK?

At the top of every page, you will find a keyword search bar and search links organized by collections, categories, and price. You can either type a category into the keyword search bar or click on the links provided to find listed products. To purchase a product, simply click the “add to cart” button at the right of the piece and follow the onscreen directions.

 

What forms of payment do GIMI GEEK accept?

GIMI GEEK accepts Visa, MasterCard, Discover, American Express, and PayPal. We use Stripe as our credit card processing service. Payments are safe and secure.

 

Does GIMI GEEK offer payment plans for large purchases?

We do not. However, if you are making a payment with PayPal, you can apply use PayPal credit to complete the purchase.

 

How are products shipped?

All products are carefully packaged and shipped directly by the artists via FedEx, UPS, and other common carriers. Packages will arrive separately if products are purchased from multiple artists on the same order.

 

How much does shipping cost?

We offer free shipping on all domestic orders! Currently, we provide free shipping in the United States. International shipping requires a $50 flat rate fee for each individual item purchased.

 

Does GIMI GEEK ship internationally?

Yes. We are happy to work with artists to ship products all over the world. Please note, products shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, products may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

 

Once I purchase a product, how many days will it take to arrive?

Our artists typically ship their products within five business days. Once your order is shipped, please allow three to six more business days within the United States. If the shipment is international, it may take up to four weeks to arrive. You will receive an email with a tracking number so that you can see exactly when your order will arrive. If you need your order delivered more quickly, please contact us before placing your order at info@gimigeek.com so that we can arrange expedited shipping with the artist.

 

May I return a product if it does not meet my expectations?

Products can be returned within seven days of receiving the order. We will refund the full purchase price once the product has been successfully returned. We do not cover return shipping costs unless the item has been damaged during delivery. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders, commissions, or products that are altered at the request of the customer.

 

How do I return a product?

When you first receive your purchase, save the original packaging. Repackage the product in its original box and contact us at info@gimigeek.com or (615) 576-0254. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. We do not cover return shipping costs unless the item has been damaged during delivery. Items must be shipped within seven days of receiving the order. If you live outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Products that are returned damaged, and are not the fault of the carrier, or artist, will not be refunded.

 

What should I do if I receive a damaged product?

If you receive a damaged product, contact us within 24 hours at info@gimigeek.com or (615) 576-0254. Please save the box and all packaging material; we must have these items in order to process the claim.

 

Do you have additional questions? Please contact us!

We’re ready to help! Send your questions to info@gimigeek.com